Terms of Service
In force from 1 November 2026 · ~6 min read
§1 Who we are
- The Tanqo service (tanqo.app) is provided by Oleksii Kuznietsov, a private individual, e-mail: [email protected] (the “Provider”).
- These Terms are a public contract and a contract of adhesion within the meaning of Articles 633 and 634 of the Civil Code of Ukraine, and an electronic contract within the meaning of the Law of Ukraine “On Electronic Commerce”.
- These Terms are written in Ukrainian, the state language. This English translation is for reference only; if the versions differ, the Ukrainian version prevails.
§2 How the agreement is made
- These Terms are the Provider’s offer to conclude an agreement on the use of the service on the conditions set out here.
- A user accepts the offer by opening and using the service, and, for features that need an account, by registering and confirming their agreement to these Terms (Article 642 of the Civil Code of Ukraine, Article 11 of the Law of Ukraine “On Electronic Commerce”).
- The agreement is concluded at the moment of acceptance. Concluded in electronic form, it is equivalent to an agreement in writing.
§3 The service
- The service gives access to a map of filling stations and reference fuel prices in Ukraine.
- The service is free of charge. There is no paid placement on the map.
- Technical requirements: an up-to-date web browser with JavaScript enabled and an internet connection.
§4 Accounts
- Registration is voluntary. An account is only needed to add prices and keep favourite stations.
- An account may be created by a person aged 14 or over.
- A user is responsible for keeping their password safe and for the accuracy of the details given at registration.
- A user may delete their account at any time in the account settings; the agreement then ends.
§5 Price accuracy
- Prices come from public sources and from users, and may be out of date.
- Prices in the service are for reference only and are not an offer by a station or by the Provider to sell fuel at that price.
- The Provider does not guarantee that prices match those actually charged at a station. The final price is set by the fuel seller.
§6 Prices from users
- A user submits only true prices that they have personally seen.
- Unlawful, offensive or promotional content, and content that infringes the rights of third parties, is prohibited.
- The Provider may decline to publish, correct or remove a price or other content that breaches these Terms and, after repeated breaches, restrict access to the account.
- By submitting a price, a user allows the Provider, free of charge, to show it in the service and use it to calculate reference prices.
§7 Reporting violations
- Unlawful content, or content that infringes rights, including copyright, can be reported to [email protected]; languages: Ukrainian, English.
- A notice should state what the content is and where it is, why it is a violation, and the sender’s contact details. For copyright infringement, it should also include the information required by the Law of Ukraine “On Copyright and Related Rights”.
- The Provider handles notices without undue delay and informs the sender of its decision and the reasons for it.
§8 Intellectual property
- The design, code, texts and databases of the service are protected by the Law of Ukraine “On Copyright and Related Rights”.
- The data may be used for personal, non-commercial purposes only. Commercial use requires the Provider’s written consent.
- Third-party data, including data published under open licences, is used with attribution as listed on the “Data sources” page.
§9 Prohibited use
- Automated data collection (scraping), bots and circumventing technical limits are prohibited.
- Any action that disrupts the operation of the service is prohibited, including unauthorised interference with it, for which the law of Ukraine provides liability.
§10 Personal data
- Personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy Policy, which is a separate document.
- Location is used only to draw the map; it is not stored on the server.
§11 Liability
- The service is provided “as is”. To the extent permitted by the law of Ukraine, the Provider is not liable for decisions made on the basis of reference prices or for the service being temporarily unavailable.
- This limitation does not apply to damage caused intentionally and does not reduce the rights a user has under consumer protection law.
- The Provider is not liable for failing to perform its obligations because of force majeure, including hostilities, damage to the power grid or communication outages.
§12 Changes to these Terms
- We announce changes to these Terms at least 14 days before they take effect — on the website and, for account holders, also by e-mail.
- Every version of these Terms is dated and kept.
- A user who does not accept the changes may delete their account. Continuing to use the service after the changes take effect means accepting them.
§13 Requests and complaints
- Requests and complaints are accepted at [email protected].
- The Provider handles a request within 14 days of receiving it.
- A user may also contact the State Service of Ukraine on Food Safety and Consumer Protection or go to court.
§14 Governing law
- These Terms, and the relationships arising from them, are governed by the law of Ukraine.
- Disputes are settled by negotiation and, failing that, in court in accordance with the law of Ukraine. A consumer may bring a claim at their place of residence.
- Nothing in these Terms limits the rights of a consumer under the mandatory provisions of the law of Ukraine.
§15 Contact
- For questions about these Terms: [email protected].
Version archive: 1 November 2026 (current). There are no earlier ones yet — we've only just started.